Terms of Use
1. Applicability
1.1 The present terms are applicable for all legal relations arising between all persons and OLIVA Estonia OÜ, the owner of www.oliva.ee (hereinafter referred to as OLIVA Estonia e-shop) as a result of purchasing the products from OLIVA Estonia e-shop.
1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from OLIVA Estonia e-shop are regulated by applicable legislative acts of Estonian Republic.
1.3 In order to provide the best and most secure sevice and for the benefit of OLIVA Estonia e-shop development, OLIVA Estonia OÜ has the right to amend and supplement the present terms as well as OLIVA Estonia price list. All terms and pricing changes will be published online on www.oliva.ee website. Should the order be placed before the terms change have occured, the legal relations between the client and OLIVA Estonia OÜ are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.
2. Pricing
2.1. OLIVA Estonia e-shop price list is valid for timely paid invoices according to section 4 of the present terms.
2.2. All prices include Value Added Tax (20%).
3. Sales Agreement
The Sales Agreement enters into force the moment the paymet is transferred to OLIVA Estonia OÜ bank account.
4. Paying for an order
4.1. Please choose the suitable payment method on the billing page.
4.2. Order can be paid for using the following options:
1) Using internet-banking (Swedbank, SEB).
2) Using invoice. On the order confirmation page click 'request an invoice'. The order confirmation and the invoice will be sent to your e-mail address.
4.3. Should the placed order not be paid for in 7 days period, it will be cancelled.
5. Delivery and acceptance
5.1. After the contract has entered into force according to sect. 3.1, the ordered product will be delivered according to Your chosen way in the order.
5.2. Should the ordered product be out of stock and subject to special order from the supplier, and cannot be possibly delivered in time period specified in the product card, as well as other situations where the timely delivery is not possible due to circumstances which OLIVA Estonia OÜ cannot be held responsible for, we will inform the customer by telephone or e-mail specified in the order in 2 business days period from the moment the contract becomes operational according to sect. 3.1 of the present Terms, and will arrange a new product delivery time. Should you lose your interest towards the product due to an excessive delivery time, you have the right to cancel the order, and we will refund the sum you paid for the product along with the transportation costs.
5.3. Please double check the billing and shipping info in order to prevent delays and discrepancies while delivering the product. OLIVA Estonia OÜ is not responsible for delivery delays and discrepancies should such delay or discrepancy be caused by inaccurate or incorrect data submitted by the customer.
6. Cancelling the order and returning the product
6.1. You have the right after paying for the product, but before product delivery, to cancel your order by sending an e-mail to info@oliva.ee or by calling us 56233062.
6.2. After receiving the product you have the right to familiarize yourself with it during 14 days time. If for some reason you are not satisfied with the purchased product, you have the right to return it in 14 days time by sending a corresponding message along with order number, your bank account number and the address where the returned products are located to OLIVA Estonia OÜ e-shop e-mail address info@oliva.ee or by calling the number 56233062. If the products are used OLIVA Estonia OÜ have the right to refuse to refund.
6.3. When cancelling the order according to sect. 6.1, or when returning the product according to sect. 6.2, the client is returned the sum paid for the order, with the deduction of the fee associated with sending the product back to the warehouse in amount of up to 7 € (see sect. 6.5). The due sum is to be transferred to the client's bank account not later than 30 days after receiving the client's return claim, provided the product has been returned by the same deadline, except for for provisions stated in sections 6.4, 6.5 and 6.6.
6.4. The returned product must be fully complete, in original packaging, not opened. Should the product be purchased during a campaign with some other product bundled with it, the whole bundle is to be returned (i.e. all the products).
6.5. When returning the product, the OLIVA Estonia e-shop retains the right to demand the transportation fee from the client in amount of up to 7 € and to deduct the transportation fee from the sum due to be returned.
6.6. Should the returning product (and/or product packaging) be degraded, and should such degradation (i) be caused by circumstances, which OLIVA Estonia OÜ cannot be held responsible for, or (ii) be caused as a result of an inappropriate usage, OLIVA Estonia OÜ has the right to deduct the sum of product degradation from the sum paid by the customer and due to be refunded. To make a deduction, OLIVA Estonia OÜ will send a deduction application to the customer’s e-mail address specified in the order. Should the customer not agree with the amount of deduction, he or she has the right to involve an independent expert to determine the amount of product’s degradation. The cost of expertise is splitted equally between the customer and OLIVA Estonia OÜ, unless one of the parties has claims, which are obviously unreasonable. In this case the cost of expertise is to be borne by the party, whose claim is obviously unreasonanable.
7. Return of the products not meeting the requirements
7.1. Should the product be defective or not meet the reqirements, the customer has the right to demand the product to be replaced with the product meeting the requirements and free of defects, or revoke the order and return the product not meeting the requirements to OLIVA Estonia OÜ.
7.2. Should the product not meeting the requirements be returned, the sum paid for the product (including the transportation costs) will be refunded no later than 30 days after revoking the order and receiving the notification on revoknig the contract.
8. Liability and Force Majeure
8.1. OLIVA Estonia OÜ and the customer are mutually liable for any damage caused to another party by not complying to the present terms in amount and in cases provided for by the applicable Republic of Estonia legislative acts.
8.2. Oliva Estonia OÜ is not responsible for the damage incurred to the cusomer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond OLIVA Estonia OÜ control, and occurrence whereof OLIVA Estonia OÜ did not foresee and could not have possibly foreseen (Force Majeure).
9. Other conditions
9.1. All the personal data, submitted by the customer while visiting and effecting purchases in OLIVA Estonia e-shop are conseidered confidential. A protected data transnission channel with the bank guarantees the security of personal data and bank transactions. OLIVA Estonia e-shop has no access to these data.
9.2. All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.
9.3. All the disputes between the cusomers and OLIVA Estonia OÜ regarding ordering and buying products from OLIVA Estonia e-shop are to be resolved by negotiations. Should the compromise not be reached, the Parties have the right to turn to Customer Protection Department or Tallinn City Court in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.
